FREQUENTLY ASKED QUESTIONS

WHEN WILL MY PACKAGE ARRIVE? 

Typically shipping time is 2-5 business days depending on your location.

We are located in the Commonwealth of Virginia. 

 

 

WILL MY PACKAGE BE DISCRETE?

All packages are shipped in brown boxes or USPS priority boxes.

However, “iSmoke Shop” will appear on your bank statement and we can not change this.

 

WHAT FORMS OF PAYMENT ARE ACCEPTED? 

We accept all major credit cards, Paypal, Apple Pay, Google Pay, and BitCoin/Ethereum!

 

IS THERE SALES TAX ON IN-STORE AND ONLINE ORDERS?

Items shipped to Virginia will be taxed.

 

WHAT IS YOUR RETURN POLICY?

We love our fellow customers and offer 100% money back guarantee for 100% customer satisfaction. Some items are only exchanged for store credit.

Visit our shipping & returns page for more information.