FREQUENTLY ASKED QUESTIONS


WHEN WILL MY PACKAGE ARRIVE?

All of our orders are shipped the same day before 5pm. Typically shipping time is 1-3 business days depending on your location.

We are located in the Commonwealth of Virginia. 

 

WILL MY PACKAGE BE DISCRETE?

All packages are shipped in brown boxes or USPS priority boxes.

However, “iSmoke Shop” will appear on your bank statement and we can not change this.

WHAT FORMS OF PAYMENT ARE ACCEPTED? 

We accept all major credit cards, Paypal, Apple Pay, Google Pay, and BitCoin/Ethereum!

 

IS THERE SALES TAX ON IN-STORE AND ONLINE ORDERS?

Items shipped to Virginia will be taxed.

WHAT IS YOUR RETURN POLICY?

We love our fellow customers and offer 100% money back guarantee for 100% customer satisfaction. Some items are only exchanged for store credit.

Visit our shipping & returns page for more information.

IS CANNABIS LEGAL IN VIRGINIA?

At this time Cannabis is not legal in the Commonwealth of Virginia.

As of March 2020, Virginia Governor Ralph Northam has signed into a law a new state bill which decriminalizes Cannabis up to 1 ounce for personal use within the State of Virginia. 

You can read more about the laws regarding Cannabis in the State of Virginia by reading our article below! 

 


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